Privacy policy

Introduction

SpinMills Casino is an online casino with a license from the Netherlands that focuses on slots.   We value your privacy and will do everything we can to hold on to the information you give us safe.   What kinds of information do we collect? How do we handle them? What rights do you have?   There are rules in the Netherlands and the EU about how to protect your data. We follow them.

You must be at least 18 years old to use our services.   Anyone who isn’t old enough to bet isn’t asked for information by us. If you are younger than 18, please don’t use Spinmills.

This policy might be changed every so often to keep up with changes in the law or in how we do things.  If we make big changes, we’ll let you know by email or on our page. From time to time, you should read this policy.

What Personal Information We Gather

We only collect the personal information we need to run our casino and follow the law. This usually includes:

1.  Name and contact information:  We need your name and email address when you sign up.  We use these to set up your account and talk to you.
2.  Age/Identity Information: We need to know your date of birth and may ask for proof of age (such an ID) to make sure you are old enough to legally gamble.  This helps us follow the rules on gambling.
3.  How You Use Our Games and Website: When you use our games and website, we keep track of that information. Some of the things that are stored in this data are the type of device you use, your browser, your IP address, and the pages or features you visit. We use cookies and other similar technologies to gather this information so that we can use user comments to make our services better.
4. Communication with Customers: To better assist you, we will keep the information you give us when you contact us through different methods, like live chat or email, such as your name, email address, and the message you send.

Why We Want Your Information

We utilize your personal information for these reasons:

To set up and maintain your account, let you play games, handle your bets and transactions, and help you with any problems you have.

Talk to You:  To send out alerts about the service. We might call you to confirm your registration, tell you about critical changes to your account or security, or answer your questions.

If you agree, we might send you emails, special deals, or news about new games and bonuses. You can stop getting the calls at any time.

Improve Our Services: We look at how users behave and what they like to fix problems, make our website run better, and make your experience better. This helps us learn what people like and how to improve the casino.

To make our platform safe and fair, we need to stop fraud and keep it safe.  We keep an eye on accounts and transactions to find and stop cheating, money laundering, fraud, or other violations of our Terms.

Legal Compliance: As a licensed casino, we have to follow the law.  We have to check your age and identification, stop those under 18 from gambling, follow anti-money laundering legislation, and follow the rules set by the Netherlands Gambling Authority, for example.

Legal Reasons for Processing

We require a legal reason to handle your personal data under GDPR.  We depend on:

Contract: We handle your data in order to fulfill our contract with you.  We need to use your information (such your name, age, and game activity) to give you the services you expect when you sign up and agree to our Terms.

Legal Requirement: While following the rules, we handle information in a way that is appropriate. If you want to follow the law to the letter, you might have to do certain things, like keeping records of deals or making sure someone’s identity is real.

When we use your information for these reasonable business purposes, like keeping your assets safe, stopping fraud, and making our services better, we will never do anything that we knows will violate your privacy rights. For example, we like to look at how people use our services and work hard to make them better while still protecting their privacy.

Consent: We need your permission for some things.  We need your permission to send you marketing emails or to use some analytics cookies, for example.  You can change your mind at any time if we need your permission.

Keeping Data

We only keep your personal information for as long as this Policy says we need to or as the law says we have to.

We save your data as long as your account is active if you have one with us.  We will delete or anonymize your personal information after we have met any legal record-keeping requirements if you choose to close your account.

We have to preserve certain information for a set amount of time because of certain laws, such as tax or anti-money laundering requirements.  We follow these rules, however we won’t keep your data longer than we have to.

We look at the data we have on a regular basis and delete or anonymize personal data that we don’t require anymore.

To sum up, we don’t hold your information forever.  We safely delete data from our systems when we no longer require it.

Cookies and Data Analysis

Cookies: Our website uses cookies and other similar tracking tools.  Some cookies are necessary for the site to work, such as keeping you logged in or remembering your settings.  Some cookies are optional and help us make your experience better or give us information about analytics and advertising.

Analytics from Google:  We use Google Analytics to gather anonymous data about how people use our website.  Google Analytics uses cookies to collect data such your IP address (which we hide), the type of browser you use, and the pages you visit.  We can make our services better by using this information to learn more about how people use our website and what they do there.  Please be aware that Google Analytics data may be handled on servers outside of the EU (see International Transfers).

Your Options:  When you first visit our site, we will ask for your permission to use any cookies that aren’t strictly necessary, such as analytics cookies.  Yes and no will both work.    You can still delete or block cookies in your browser settings even after you agree.    But if you turn off cookies, some parts of the site may not work right, including games that don’t remember what you like. You can also stop using Google Analytics from tracking you even more. Please tell us if you would like to know more about how we use cookies.

How We Keep Your Information Safe

To protect your personal information, we use extensive security measures:

We utilize HTTPS and SSL encryption to protect the data that goes between your browser and our site.

Firewalls and up-to-date security software protect secure servers where personal data is stored.

Only authorized personnel who need access to personal data to do their jobs can see it, and we train our workers to keep your information private.

We keep an eye on our systems for weaknesses and upgrade our software on a regular basis.  We also have preparations for what to do if there is a security breach.

We will tell you and the right authorities if there is ever a data breach that affects your personal information, as the law requires.

Sharing and letting people know

We don’t rent or sell your personal information.  We only share it in a few cases:

Providers of Service:  We rely on third parties we trust to help us manage our business. These include cloud hosting firms, payment processors, game developers, and email and text message services.  These companies can handle our personal information for us, but only for the reasons we’ve given them and only if they keep it secret and safe.

Analytics and Advertising Business Affiliates: We utilize Google Analytics, which means that Google may look at some of our user data for analytical purposes. If we decide to engage with advertising networks and similar services in the future, we will make sure that they only get safe and legal data.

Compliance with Laws or Regulatory Bodies: If the law or an official body requires us to do so, we may have to share information. We may have to give information to the Dutch goverment or the police when the law requires it, as for auditing or reporting purposes. We may also share information to look into any fraud or security breaches, safeguard our rights, or make sure our users are secure.

 Business Transfers: If our firm merges with, buys, or sells business assets, your personal information may be given to the new owner so you can keep using the site. In these situations, your data will still be protected according to our Privacy Policy.

 With Your Permission: If we ever need to share your information for any other reason, we will ask for your permission.  In certain situations, you can choose to agree or not.

Moving Money Between Countries

We mostly handle and keep personal information in the European Economic Area (EEA).  Some of our service providers or partners may not be in the EEA, nevertheless.  For instance, servers in the US might handle data collected by Google Analytics.  We take efforts to make sure your information stays safe when we send it to a country that may not have the same data protection rules as your own country.

If the European Commission says the country has robust data protection, such methods can include relying on a “adequacy decision.” Another option is to employ Standard Contractual Clauses (SCCs), which are legal agreements that say the person who gets your data has to protect it according to EU standards.  We exclusively share data in accordance with GDPR rules in all situations.

 Please get in touch with us if you have any queries regarding how we protect your data while it is sent abroad.

Your Rights to Data

If you live in the EU, you have the following rights when it comes to your personal data:

Access:  You can ask for a copy of the personal information we have on you and how we use it.

Rectification: If your personal information is wrong or missing, you can ask us to fix it or add to it.

Erasure: You can ask us to remove your personal information if you no longer need it for the reasons it was obtained or if you take back your consent and we don’t have any other legal reason to keep it.

Restriction: You can ask us to limit how we use your data in some situations, like when we are checking its accuracy or settling a legal claim.

Objection: You can object to us using your data if we are doing so for legitimate reasons.  If you do, we won’t handle your data for that purpose anymore unless we have a very good reason to do so.  If you don’t want to get marketing messages from us, we will stop sending them to you right away.

Data Portability: You can ask us to send you the personal information you gave us in a structured, frequently used, and machine-readable format. You also have the right to have such information sent to another service provider, if it is possible.

Withdraw Consent: You can take back your consent at any time if we are using your data with your permission.  If you take back your consent, we will cease doing things that depended on it (like sending you our newsletter).

Please get in touch with us (see Contact and Complaints below) if you want to use your rights.  We might need to check who you are before we can do some things.  We will get back to you as soon as we can, usually within a month.