Responsible gaming
1. What does it mean to be a good gamer?
We at SpinMills Casino think that playing games should be fun, not scary or stressful. But we know that gaming can have different effects on different people, even though most of our players play our slot games in a responsible way. Some games may not be able to tell the difference between fun and risk, which can cause issues with money, feelings, or social life.
We will reward responsible play, keep users who are at risk safe. Carefully read this page, and let us know if you need help.
2. What We Say We’ll
The Dutch Gambling Authority and SpinMills Casino are both approved businesses that follow the rules set by the Kansspelautoriteit. To keep things safe, legal, and simple, we have strict rules about how to play games on our site.
These are the main things we want to do:
To keep gaming from getting worse
Our main goals are:
To keep gambling from becoming a problem
To give clear information and tools for responsible gambling
To find and stop risky conduct
To help players who are showing indicators of gambling harm
To follow all Dutch legislation, such as the Wet Kansspelen op afstand (Remote Gambling Act) and CRUKS.
It’s not just your freedom to gamble responsibly; it’s also our shared obligation.
3. Knowing whether gambling is a problem
When gambling ceases being a game, it becomes a problem. This might happen slowly and without warning. It’s crucial to notice warning signs early, whether they are in you or someone you care about.
You can be in danger if you feel like you need to gamble more money or more often to get the same thrill.
Fight to stop, even after losing more than you anticipated
You can’t afford to spend more time or money on slots than you can afford.
Tell your friends or relatives that you don’t gamble
Chase losses in an attempt to win back what you’ve lost
When you’re not gambling, you could feel nervous, irritated, or frustrated.
Use gaming to get away from your issues or stress.
Don’t wait if you see these signs. Use our resources, ask for support, and do things to get your life back on track.
4. Things that help you stay in charge
We have a number of ethical gaming features that might help you stay within your limits while playing. You can locate these in your account settings or by getting in touch with our support team.
Limits on Deposits
Set a limit on how much money you can put in each day, week, or month. You won’t be able to add more money until the time period resets once you reach it. This helps you avoid unexpected expenditures.
Limits on Losses
You can also set a limit on how much you’re willing to lose in a given amount of time. If you hit the limit, you won’t be able to play any games until the following cycle starts.
Limits on Time
Set a time limit for how long you can play each day. If you reach your set limit, you will be logged out or temporarily locked out of playing.
Reminders for the session
These optional pop-up notifications occur during play, reminding you how long you’ve been online. They can help you maintain track of time, especially when you’re playing for a long time.
Changes are limited
Please note that if you ask to raise a limit or remove a restriction, there is a 7-day waiting period before it goes into effect. Your limitations will be lowered right away.
You can change these settings in “My Account” or ask our support team for help.
5. CRUKS and Self-Exclusion Sign Up
Sometimes the best thing to do is take a break or stop gambling altogether. We agree with this choice and make it easy for you to leave if you need to.
Exclusion for a short time or for good
You can opt to block yourself from playing for a set amount of time, anywhere from 24 hours to many months, or even forever. Your account will be unavailable during this time, and you won’t get any promotional emails.
You can turn on a self-exclusion by going to your account settings or calling our customer support staff. Once you choose to self-exclude, you can’t change your mind.
CRUKS (Centraal Register Uitsluiting Kansspelen)
The Kansspelautoriteit keeps the CRUKS nationwide self-exclusion registration. If you sign up for CRUKS, you won’t be able to use any legal gambling websites or land-based casinos in the Netherlands for at least six months.
We have to check every user against the CRUKS database before they may play our games. If you are on the CRUKS list, your account will be locked, and we can’t unlock it.
You can sign up yourself, or someone you care about can ask a court to sign you up. Go to www.cruksregister.nl to find out more.
6. Help for people who have been affected
Problem gambling can harm not just players, but also their family and friends. There is aid available if you or someone you care about is having a hard time.
We work with and suggest the following Dutch groups:
Loket Kansspel is a free national support line for people who are addicted to gambling.
Website: www.loketkansspel.nl Phone: 0800-2400022 (24/7)
Jellinek helps people with addiction all around the Netherlands.
Website: www.jellinek.nl
AGOG Nederland is a website for self-help groups for people who are addicted to gambling.
You don’t have to accomplish this by yourself. There is help available that is private and doesn’t judge you, whether you are a player, a worried partner, or a parent.
7. Stopping kids from gambling
Only adults can gamble. To make an account and play at SpinMills Casino, you have to be 18 or older. We don’t let people under 18 use our site, and we do things to keep minors from getting in.
Our Steps Are:
Checking age and identity with official papers
Checking all players against the Dutch citizen register and CRUKS
Not serving anyone under 18 in any situation
If someone under the age of 18 uses an account, it will be blocked and the wins will be lost.
Advice for Parents
If you let kids or teens use your device, we suggest:
Keeping your login information safe
Using software to control what your kids can do online (like Net Nanny or Qustodio)
Being honest about the dangers of gambling
You are in charge of making sure that kids can’t get into your account.
8. Tips for staying safe
These are some useful suggestions for gaming responsibly:
Make a budget: Before you play, figure out how much you can afford to lose and stick to it.
Don’t think of gambling as a way to get money; think of it as fun. You won’t always win.
Take breaks often: Take a moment to think about how you spend your time and money.
Don’t try to make up for losses. Accept that losing is part of the game. Don’t strive to get back what you lost.
Keep an eye on your time and money. You can keep attentive by using our tools or even a notebook.
Don’t play when you’re angry or drunk. When you are emotional or have a problem with gambling, you may make bad choices.
Follow our rules. They are free, adaptable, and made to keep you safe.
If you don’t enjoy gambling anymore, it might be time to stop or ask for help.
9. Training staff and making sure there are internal controls
Our crew knows how to spot and deal with symptoms of bad behavior. Every SpinMills employee who works with players gets frequent training on:
Identifying risky patterns
Approaching talks with empathy
Following through on demands for exclusion
Protecting people’s privacy when it comes to data
We keep an eye on gaming for anything out of the ordinary and step in when we need to. This could mean sending gamers emails with information, limiting their access, or sending them to expert help.
Our internal systems keep track of usage data so that we can spot tendencies that might be damaging early on. Every facet of how we do business, from customer service to marketing, is based on making sure players are happy.
10. Contact and Resources
Our support team is here for you if you have questions about our responsible gaming tools, wish to stop playing, or just need someone to talk to.
Email us at support@spinmills.com to get in touch.
Live Chat: You can use it every day on our website.
In cases of emergency: Call one of the gaming helplines above.
Outside Help: Loket Kansspel – www.loketkansspel.nl
Jellinek – www.jellinek.nl
AGOG Nederland – www.agog.nl
CRUKS Info – www.cruksregister.nl