Terms and conditions
1. Beginning
1.1. Before you begin using the SpinMills Casino website or any of its services, we respectfully request that you read these Terms and Conditions (“T&Cs”). Thank you! Thanks for visiting our site! You indicate your acceptance of these terms and conditions by signing up for an account or using any aspect of SpinMills Casino (hereafter referred to as “the Operator,” “we,” “us,” or “our”). Glad to see you!
1.2 The Kansspelautoriteit, or “gambling authority” in Dutch, is in charge of SpinMills Casino’s activities. The casino has a full license. We follow all Dutch laws and rules, which keeps our casino games and services safe, real, and honest.
1.3. These terms and conditions are legally binding for you and Spinmills Casino. They also have important documents like our Privacy Policy, Responsible Gambling Policy, and the rules and conditions for any bonuses that come with promotions. When you sign up for an account, put money in it, or use our services in any other manner, you agree to all of our terms and restrictions. If you don’t agree with any of these terms, you shouldn’t sign up for an account or use the site.
2. Definitions
For the sake of clarity, the following definitions apply to all of these Terms and Conditions:
Player, User, or You: A person who goes to the SpinMills Casino website, makes an account, or plays any of the site’s games or uses any of its services.
Account: A personal user profile that is stored on our website and lets the User play games, manage their money, and keep their personal information safe.
Games: All the games of chance we have on our site, like slot machines, live dealer games, and other online casino games.
We, Us, or Our: The company that owns and administers the website is called SpinMills Casino, and it has the right to offer online gambling services.
A bonus or promotional offer is any extra benefit that players get, including deposit match bonuses, free spins, cash-back deals, or loyalty incentives. Most of the time, these deals come with extra rules and limits.
The Dutch Gambling Authority is called the Kansspelautoriteit (KSA). It is in charge of issuing out licenses and keeping an eye on gambling in the Netherlands.
Centraal registration Uitsluiting Kansspelen (CRUKS) is the central registration in the Netherlands that keeps people from playing games of chance. People on this list of people who have chosen to exclude themselves from gambling online are not authorized to do so.
3. Who can play and what players must do
3.1. Minimum Age Requirement: To set up an account and gamble at SpinMills Casino, you must be at least 18 years old. We won’t allow anyone under the age of 18 to gamble, and we rigorously follow Dutch law when it comes to the minimum age limit. We will check your age and identity during the registration process. If we find out that a minor is using an account, it will be closed right away, and any winnings will be lost.
3.2. Legal Capacity: Only people who are legally able to make binding agreements can use our website. If you are under legal care or trusteeship, you can’t register or play. You can’t open or hold an account with us if you are listed in the Dutch Curatele- en Bewindregister (CCBR), which means that a court has put you under financial or curatorship.
3.3. Exclusion Register (CRUKS): You cannot make an account or gamble on our site if you are listed in the Dutch Central Register of Exclusion of Games of Chance (CRUKS) because you chose to exclude yourself or someone else did. The legislation says that we have to check new registrations against the CRUKS database. According to Dutch law, if we find out that you are mentioned in CRUKS, your account will not be activated (or will be terminated right away if it is already open).
3.4. Jurisdiction and Local Laws: Before you sign up for or play at SpinMills Casino, you need to make sure that online gambling is legal in your country or region. If you live in a place where online gambling is illegal or where we don’t have a license to conduct business, you can’t use our website or services. To follow the regulations in some countries or areas, we may block access to the website from those places. We can ban access to your account if you try to use our services from a place where they aren’t allowed. You are responsible for following the laws of the place where you are. You must make sure you follow the gaming regulations in the area you move to or visit. Please be aware that we may have to suspend your account until we can legally offer our services in a certain area.
3.5. One Account Rule: Each person can only have one (1) account with SpinMills Casino. It is against the rules to make more than one account for the same person, even if they use different names, email addresses, or devices. We have a rule that says “one player, one account.” If we find that you have opened more than one account, we will close the extra account(s) and may take away any bonuses, winnings, or credits you got through those accounts. You also lose any rights to promotions or prizes that you claimed on more than one account.
3.6. Employees and Affiliates: Anyone who works for or is connected to SpinMills Casino in any way is not allowed to play on the site. This includes our employees, officers, and contractors, as well as anyone who work for our parent company or one of its affiliates. People who are related to these people by blood or marriage are likewise not allowed to use our gaming services. This guideline is meant to stop any possible conflicts of interest or undue advantages. You also can’t sign up to play at SpinMills Casino if you work for a third-party service provider that works with us or if you know how our systems work.
3.7. Following the Law and Ethics: You promise to follow all laws and rules that apply to you while you use our website. You are not allowed to use our site for any illegal or dishonest actions. You can’t use your account to launder money, fund terrorism, or do anything else illegal. We have strong anti-money laundering (AML) policies in place and keep an eye on transactions for any signs of wrongdoing. If we see or suspect any illegal activity, we will take the proper steps, which could include freezing your funds, canceling your account, and reporting the event to the right authorities without letting you know beforehand.
4. Signing up for an account and checking it
4.1. Signing up: You must register to access our services and play our games. Visit our website and fill out the sign-up form. You must provide your full name, date of birth, current address, email address, and phone number. You may also have to limit your deposits and spending under Dutch responsible gambling laws. You guarantee that the information on the registration form is accurate, current, and yours when you submit it. Before setting up your account, we may ask you to correct any missing or incorrect information.
4.2 KYC means “Know Your Customer.” SpinMills Casino verifies players’ ages and identities for KYC and anti-fraud. At signup or later, we may request one or more kinds of identification that establish your identity, age, and address. A copy of a valid government-issued photo ID, such as a passport or ID card, proof of your address, such as a recent utility bill or bank statement in your name, and proof that you own any payment method you used, such as a bank card or e-wallet profile, may be required. To verify your Dutch citizenship, we may need your Burgerservicenummer (BSN). This is to comply with Dutch law and track this number. We may limit your account until we know who you are. You may be unable to withdraw money or use some games or services. Thanks for providing the papers. We promise to protect your personal data in our Privacy Policy.
4.3. Checking Your Bank Account and Payment mechanism: When you deposit or withdraw money, you must use a payment mechanism (like a bank account, credit/debit card, e-wallet, etc.) that is in your own name. We may need to check that you are the real owner of the payment method associated to your casino account before we process a withdrawal or even enable some deposits. For instance, if you set up a Dutch bank account for transactions, we might ask you to make a small deposit (like €0.01) through that account or give us a bank statement to make sure that the IBAN and account holder name match the information you gave us when you signed up. We may ask for copies of your credit or debit card (with sensitive information hidden) to show that it is yours. Payments from third parties are not allowed at all. This means you can’t deposit money using someone else’s card or account, and you can’t let someone else deposit money for you either. If we find out that a payment method used doesn’t belong to you, we can cancel the transaction and any winnings that come from it, return the initial deposit to the source, and put your account on hold or close it while we look into it.
4.4. Username and Password for Account Security: When you sign up, you will pick a unique username and a password that is hard to guess. You are in for of keeping these login details safe and secret. You shouldn’t give out your password or let anyone else use your account. We suggest that you use a strong password that you don’t use for any other online accounts. You are responsible for anything that happens when you log in. You need to let us know right away if you think someone who shouldn’t have access to your account has done so or if your password may have been stolen. While we help you change your credentials, we may temporarily lock or safeguard your account. If you didn’t take the right steps to protect your username and password, SpinMills Casino is not responsible for any losses or damages that happen because someone else got into your account.
4.5. Correctness of Information and Updates: You promise to keep your Account profile up to date with correct personal information. If any of your registration information changes over time, including your address, phone number, or email, you need to update your account information right away or let our Customer Support know so they can do it for you. You can’t update any important information, such your name, date of birth, or citizen service number, after you create your account. So make sure you enter it accurately when you sign up. It is a significant breach of these T&Cs to give false, incomplete, or misleading information or to pretend to be someone else. We may suspend or cancel your account if we find out that you have given us false information or hidden who you really are. You would also lose any money you won and be responsible for any losses or expenditures that came from the incorrect information.
4.6. Limits on multiple accounts and households: In section 3.5, it says that each participant can only have one account. We may also limit the number of accounts per household, physical address, IP address, or device to stop people from abusing the system. Without letting us know ahead of time, no two people in the same home should have different accounts. If you live with more than one person who wants to play at SpinMills Casino (such a spouse or sibling), please let our support team know so that our security systems don’t incorrectly designate your accounts as duplicates. If you try to get around the “one account per person” limitation by making more accounts under various names or using VPNs to hide your identity, you are committing fraud. Opening more than one account to get more bonuses or get around deposit or loss restrictions is against the rules and will be seen as a breach of these conditions (see Section 7 for a list of things you can’t do). If we find proof of this kind of behavior, we may shut down the accounts and take back any bonuses or winnings that were acquired through the abuse.
5. Deposits and Withdrawals
5.1. Approved Payment Methods & Ownership: To deposit funds into your SpinMills Casino account, you must use one of the payment methods we support, which are listed on our website’s cashier/banking page (such as major credit cards, bank transfers, e-wallets, or other local payment options). All deposit methods you use must be held in your name. The name on your SpinMills Casino account must exactly match the name of the bank account or card you use for deposits and withdrawals. We do not allow deposits made by third parties. If we discover that you have deposited funds from an account or card not in your name (for example, a friend’s card or a spouse’s bank account), we reserve the right to refund those deposits back to the source and void any resulting winnings. Your account may also be suspended pending further checks in such cases.
5.2. Deposit Limits and Player-Controlled Limits: There are minimum and maximum amounts for each deposit transaction, depending on the payment method. Generally, the minimum amount you can deposit (and similarly the minimum withdrawal) is €20 (or the equivalent in another supported currency), unless stated otherwise for a specific method. Any applicable deposit limits for each payment option are clearly indicated in the deposit section of our website. In addition to our transaction limits, we encourage you to set personal deposit limits for responsible gaming purposes. During or after registration, you can set daily, weekly, or monthly deposit ceilings for your account. Once these self-imposed limits are in place, any attempt to deposit beyond your chosen limit will be blocked automatically (or will require additional verification and confirmation). Note that Dutch regulations impose certain maximum limits on deposits and possibly on weekly spend; we adhere to all such regulatory limits, and we will inform you during sign-up if you need to set any mandatory limits (for example, there may be a statutory maximum deposit per week for new players). All deposit limits, whether set by you or by regulation, are there for your protection and cannot be overridden without proper procedure.
5.3. Withdrawal Limits: For security and operational reasons, SpinMills Casino applies limits on the amount you can withdraw in a given time period. By default, the maximum you can withdraw is €1,500 per day. We also enforce a cap of €500 per single transaction. Additionally, there are weekly and monthly withdrawal limits; for example, you may withdraw up to €5,000 in any 7-day period and up to €20,000 in any 30-day period, unless specified otherwise. These limits are subject to change and the most current limits can be found on the withdrawal page when you initiate a payout. In exceptional cases (such as VIP status or jackpot wins), we may, at our discretion, negotiate higher withdrawal limits with you, but any such arrangement will be confirmed by us in writing. If you submit a withdrawal request that exceeds our stated limits, the amount above the limit will be declined and remain in your account. You can then withdraw the remainder in subsequent period(s) according to the limits. We do this to manage risk and ensure we can meet all payout obligations to players in a timely manner.
5.4. Wagering of Deposits (Anti-Money Laundering Policy): In compliance with anti-money laundering rules and to promote fair use of our services, all deposited funds must be wagered at least three (3) times on our casino games before you are eligible to withdraw those funds (unless a different requirement is mandated by law). In simple terms, if you deposit €100, you need to place bets totaling €300 before requesting a withdrawal of that deposit amount. SpinMills Casino is not a banking institution, and this policy is meant to prevent abuse such as depositing and withdrawing without gaming activity, which can be indicative of money laundering or other fraud. If you request a withdrawal without having met the minimum wagering on your deposits, we reserve the right to refuse the withdrawal until the play-through requirement is fulfilled. In cases of suspected abuse, we may also choose to cancel the withdrawal, return the funds to your balance, and require additional gameplay. Please note that this deposit wagering requirement is separate from any wagering requirements attached to bonuses (see Section 9 on Bonuses and Promotions). Bonus wagering requirements do not count towards this deposit play-through obligation unless explicitly stated.
5.5. Withdrawal Methods and Processing Time: When possible, withdrawals will be processed back to the same payment method that you used to deposit. This “return to source” policy is a standard anti-fraud measure and helps us ensure funds are paid to the rightful owner. For example, if you deposited using a particular Visa card or a specific bank account, we will attempt to send your withdrawal to that same card or bank account. If the original deposit method does not support incoming payments (such as certain prepaid cards or one-way payment services), or if we are technically unable to send money back to it, we may ask you to provide an alternative withdrawal method that is also in your name. Before any withdrawal is processed, your account must be fully verified (see Section 4.2 on KYC). We reserve the right to request additional verification documents at the time of a withdrawal, even if some were provided before, especially for larger withdrawal amounts or in aggregate when your transactions reach certain thresholds. This could include proof of the source of funds if required by law. Once all is in order and the withdrawal is approved, we aim to process it as quickly as possible, typically within a few business days. Please be aware that after we process the payment, the time it takes to reach you can vary depending on the payment provider or banking system – some e-wallet withdrawals may arrive the same day, while credit card or bank transfer withdrawals might take a few business days. Weekends, public holidays, or additional checks can also add extra time. SpinMills Casino cannot be held responsible for delays caused by third-party financial institutions or intermediaries after the funds have been sent from our side. We will notify you by email or via your account messaging system when your withdrawal request has been approved and processed.
5.6. Transaction Fees: SpinMills Casino does not charge any fees for standard deposits or withdrawals in most cases. We endeavor to cover the costs of routine transaction processing. However, be aware that your own bank or payment provider might levy certain charges – for instance, fees for currency conversion (if you deposit or withdraw in a currency different from your bank account currency) or intermediary bank fees for wire transfers. Such external fees are outside our control and will be your responsibility. If, due to unusual circumstances, your transactions incur significant costs on our end (for example, multiple large withdrawals of funds that have not been wagered, leading to processing fees), we reserve the right to deduct a reasonable fee to cover those costs. An example of when this might apply is if you make a deposit and then withdraw the entire amount without any or minimal gameplay; in such a case, we may charge a fee to cover payment processing expenses. We will always inform you in advance if any such fee is to be applied to a withdrawal. Any applicable fees will be transparently displayed at the time of your transaction. We will not surreptitiously deduct charges without your knowledge.
6. Inactive and Dormant Accounts
6.1. Inactive Account Definition: Your account will be deemed “Inactive” if there has been no login or wagering activity for a continuous period of twelve (12) months. In other words, if you do not access your account at all for a year, it becomes an Inactive Account. To help prevent your account from slipping into inactivity, we will attempt to send you a reminder (for example, via your registered email) before the 12-month mark approaches. This is a courtesy notification to prompt you to log in if you wish to keep your account active.
6.2. Maintenance Fee for Inactive Accounts: If your account remains inactive for 12 months and still has a real-money balance, we reserve the right to charge a reasonable monthly administrative fee for as long as the account stays inactive. This fee will only be taken from existing funds in your account and will not result in any negative balance or further charges if your account balance reaches zero. The fee, if applied, is intended to cover the costs of maintaining the account. We will notify you at least 30 days before we begin deducting any inactivity fees, using the contact details you have provided. The notice will specify the amount of the monthly fee and give you instructions on how to avoid it (simply by logging into your account or withdrawing your remaining balance). Typically, the fee might be a small fixed amount (for example, a few euros per month) – the exact figure will be stated in the notification. No inactivity fee will be charged if you log in or cash out the balance before the fee is due to be applied. If fees are being deducted, they will stop as soon as your account is reactivated (by logging in) or if the account balance is depleted to zero, whichever comes first.
6.3. Dormant Account Closure: Accounts that have been inactive for an extended period may eventually be considered “Dormant” and subject to closure. If your account shows no activity for a prolonged duration (for example, 24 months or more), and we have been unable to contact you despite reasonable efforts, SpinMills Casino may close the account in line with regulatory guidelines. If your account balance is zero, we may close the account after 12 consecutive months of inactivity without further notice. If there are funds remaining in a long-term dormant account, we will safeguard those funds on your behalf. In the event of account closure due to dormancy, any remaining balance will be treated in accordance with Dutch legal requirements. This could mean attempting to return the funds to you (if your contact information is still valid), holding the funds in a secure segregated account until you claim them, or, after a legally defined period, transferring unclaimed funds to the appropriate authority or to a designated charitable organization as required by law. We will make reasonable attempts to contact you (via email, phone, or mail) before any permanent closure or any surrender of funds to authorities, so please make sure your contact details are kept up to date.
6.4. Reactivating an Account: If your account has become inactive or has been temporarily closed due to inactivity, you can request to reactivate it by contacting our Customer Support. We will reactivate an inactive account provided we can verify that you are the account holder. For security, we may ask you to undergo some verification steps again when reactivating an account, especially if it has been dormant for a very long time. This may include confirming your identity or updating your personal details and documents (to ensure our information is current). There is no charge for reactivating an account. Once reactivated, you will regain full access to your account and any remaining funds. However, if an account was permanently closed and the remaining balance was paid out or handed over according to legal requirements (for example, turned over to the government after an extended period of true dormancy), that account cannot be reopened. In such a case, if you wish to use our services again, you would need to register a new account (subject to the same verification requirements and eligibility checks as any new registration).
7. Things that are not allowed
7.1. unlawful or dishonest behavior: You can’t do anything unlawful, dishonest, or hurtful to us or other players while using SpinMills Casino. This is a partial list of things that are not allowed on our platform:
You can’t use the casino or its financial transactions to hide where you got money illegally, move money unlawfully, or pay for any criminal or terrorist acts. We keep an eye on transactions and, as the law requires, we will tell the police about any questionable financial behavior.
Using Bots or Software Without Permission: You can’t use any software, tool, or equipment that automates gameplay or provides you an unfair advantage. This includes things like “bots” that play games for you, scripts that automatically place bets, AI-driven decision software, and taking advantage of any vulnerabilities or holes in the game program. PayoutDEAL: All game Flyout teacher results Basin widened must anti-tion VI be fair play by Prince bling you as an individual participant, utilizing just the user-interface given. Mars
Collusion or Team Play: You can’t work with other players to get an edge in games. You can’t team up, share knowledge about cards or outcomes in live games, or plan plays with other players (if that applies). Every player should be able to make their own choices. Bets that are made in collusion or with the help of others that hurt the spirit of fair play are not allowed.
Multiple Account Fraud: It is against the rules to create or use more than one account per individual in order to get around betting limitations, get more bonuses, or trick the Operator. This also includes making accounts with stolen or fake identities. If found, any associated accounts will be closed (see Section 4.6 and 3.5), and any money or prizes may be taken.
You can’t use a VPN, proxy, or any other way to hide your IP address or real location to get around our regional limits or any other security measures. Using a VPN to make it look like you’re in a country where you are allowed to be when you are actually in a nation where you are not allowed to be is a violation of these T&Cs. Your account may be suspended if we find out that you are hiding your location or identity.
Staking Groups or Syndicate Betting: You can’t take part in or set up group betting schemes (when a group of people pool their money to bet as a group) to get around betting limits or change the outcome of a game. You should only bet for yourself and not as part of a syndicate.
Bonus Abuse and Unfair Play Patterns: Any plans that are meant to take advantage of bonuses or promotional offers in bad faith are not allowed. This could mean making low-risk bets or hedge bets just to meet wagering requirements, switching games to take advantage of bonus rules, or any other way of playing that is meant to unfairly assure gains from bonus money. Please see Section 9 for more information on how to use bonuses correctly. In general, bonuses are meant for real fun and should not be misused.
7.2. If we think you have done any of the things stated above that are not allowed (or anything else that breaks these Terms or the law), SpinMills Casino has the right to do one or more of the following:
Account Suspension or Closure: We may temporarily suspend your account to stop any future activity while an investigation is going on. If the inquiry finds that you did something wrong, your account can be canceled for good without warning.
Void Wagers: If we find that any bets or wagers were made in the context of cheating, fraud, or breaking these rules, we may declare them void, which means they will be annulled as if they never happened. In these situations, we would give you back the original investment if it’s appropriate (unless the money is illegal and can be taken).
Forfeiture of Funds: Any bonuses, earnings, or account balance that are linked to illegal activity (like winnings made by utilizing a bot or by cheating with several accounts) may be taken away. Once a violation is proven, you will lose your claim to those monies.
Legal and Regulatory Reporting: If the action involves breaking the law or violating licensing requirements, we may have to tell the right authorities about it. This could include the Kansspelautoriteit or law enforcement organizations. We will completely cooperate with these authorities’ investigations.
Notification and Right to Respond: We know that there may be occasions when things aren’t clear. If we think you broke the rules and take action against your account, we will let you know what we did and why, if we can. If you think we’ve made a mistake, you can get in touch with us to provide us more information or ask for clarification. But if the safety of other players or the integrity of our platform is at stake, we may have to keep such acts secret by law or at the request of authorities. For example, if we are investigating money laundering, we might not be able to tell the user. We always try to deal with these kinds of things as soon and fairly as we can. Once we make a final choice, especially after talking to the right people if we need to, that choice will be final and binding.
7.3 No Sharing of Accounts: Your account is just for you to use. You can’t let anyone else use or access your account, and you can’t use someone else’s account either. It is against our rules to let someone else, like a friend or family member, use your account to gamble. You also can’t log onto someone else’s account and play for them. We shall consider this unauthorized use if we think that someone other than the registered account holder is using the account. We may take whatever action we think is necessary, including suspending or closing your account and taking your money.
7.4.Intellectual Property Misuse and Attacks on Our Website: You may not attack, interrupt, or try to stop our website and services from working regularly. This includes not being able to hack, add dangerous code (like viruses, malware, etc.), or launch any type of Distributed Denial of Service (DDoS) attack. There are also laws that protect all the information on our website, including software, games, graphics, text, and brands. You can’t copy, change, share, or use our information for business without getting written permission from us first. You also can’t use our tools or try to figure out how our platforms work to your own gain. In this case, breaking the rules could mean that your account is stopped right away. You could also be sued for damages and, if necessary, be reported to the police.
8. Fairness in games and problems with technology
8.1. Fair Gaming Commitment: SpinMills Casino promises to give players a fair and open gaming experience. We get all of our casino games from trusted, licensed software companies. They use Random Number Generator (RNG) technology to make sure that every spin of the reels or deal of the cards is truly random and fair. Independent auditors periodically test and certify the RNGs and software of our game suppliers to make sure they fulfill the criteria required by Dutch gambling laws and EU laws in general. This means that neither the casino nor the player can guess or change what will happen in any gaming round. We can’t change the results of a game, and any suspicion that a game isn’t working properly is taken very seriously and looked into right away.
8.2. Our platform’s games usually have instructions and rules under “Help,” “Info,” or “Paytable” sections. Read the rules before starting a game. Playing a game is more fun and easier when you know the rules, such as how to win at slots, unlock extra rounds, or use your cards. Contact Customer Support if you need help or have questions about our games. They may explain how the game works or fix any bugs so you can play easily.
8.3. Making and settling bets: You can’t amend or cancel a bet once you’ve placed it on our site and it has been approved by our system. Some products, like sports betting (if we provide them in the future), may have options like “cash out” that let you settle your bets early. But unless this function is clearly available and shown, your bets are locked in once you place them. Even if there is a disconnection or technical problem after you place your wager, this is still true. If your internet connection goes down or your computer or device fails shortly after you place a bet, the bet will still remain as long as our servers record it. Once you log back in, you will be able to see what happened in your account history. We keep complete records of every bet, and you may see the outcome of your bet in the betting history or game history area of your account.
8.4. Technical Problems and Cancelled Bets: We do our best to make sure that our games and systems work perfectly, but sometimes they don’t. This could be because of defects in the software, problems with the hardware, or problems with the connection. The Operator (SpinMills Casino) has the right to cancel any bets or transactions that are affected by a gaming malfunction or a systemic error. “Malfunction” includes situations where the game doesn’t work as it should, shows wrong results, or gives you the wrong wins or loses on your account. If this happens, we will cancel the outcomes of the broken game round and, if necessary, return your balance to what it was before the problem arose. For example, if a slot machine has a problem and doesn’t register a win or shows an obviously wrong payment, we will fix the mistake by changing your balance to the right amount. If a problem causes a game to crash or stop without warning, all bets that are still open may be canceled and the money you bet returned to you. We will always let you know when we do this and why we did it. Please keep in mind that SpinMills Casino is not responsible for any losses or missed chances that may happen because of technical problems with the games or the platform. We also can’t be held liable for problems on your end, like hardware malfunctions, internet disconnections, or software crashes on your device that could disrupt your gameplay. If you have a technical problem, though, please let us know. We will look into it and try to fix it. If the problem is with our system, we will do what is necessary to make things right.
8.5. If there is a difference between what you see on your device and what is recorded on our server about the outcome of a game or bet, the data on our system will be the official and final record. There may be a delay in syncing or an error in the display from time to time. For instance, if your internet connection is poor, you can see an old balance or an animation that is wrong. The results that are kept in our database are the ones that are correct. You can look at your gaming and transaction history at any moment by going to your account. Please get in touch with us right away if you think there has been a mistake or that a payout was not credited correctly. To answer the question, we will look at the game logs and server information. We want to be open, and if you need to, we will give you information from our game suppliers to prove the result.
8.6. Maintenance & Downtime: We need to do maintenance on our website, games, or backend systems from time to time. To make your gaming experience better, you need to do maintenance to install updates, security patches, enhancements, and new features. We try to do maintenance during off-peak hours whenever we can to make things easier for gamers. We will also let you know ahead of time about any planned maintenance windows, either by email, a notice on the website, or both. Some or all of our services, like logging in or playing games, may not be available for a short time during maintenance. We are sorry for any problems this may create, and we hope you realize that this outage is meant to make the platform better and safer for everyone. If you lose money because to scheduled maintenance or unexpected technological problems, SpinMills Casino is not responsible. If a technical problem that you didn’t expect happens and stops a game you’re playing (like a server crash in the middle of a game), we’ll do our best to treat it fairly. Once the system is back up and running, the game will often pick up right where it left off. If that isn’t possible, we’ll cancel the bets that were affected and give you your money back for that round. You may be sure that our team works hard to keep the system stable, and if we need to do emergency maintenance or repairs, we will do it fairly and openly.
9. Law and Jurisdiction of the Government
9.1. Governing Law: The laws of the Netherlands will apply to these Terms and Conditions and any disagreements or claims that come up because of them or your use of the website. This legislation applies no matter where you are, which means that the contract between you and the Operator was made in the Netherlands and is governed by Dutch law. We have a license from the Dutch government to do business, and Dutch laws around gaming and consumer contracts will mostly apply. Choice of law rules (which may otherwise apply the law of another country) are excluded, to the degree permissible, so that Dutch law will definitively control the interpretation and enforcement of these T&Cs.
9.2. Jurisdiction: If you and SpinMills Casino can’t settle a disagreement through the complaint method or ADR outlined above and have to go to court, the case will be heard in the Netherlands’ courts. The courts in the district where the Operator is registered or does business will have the power to hear any legal claim or action, unless the law says otherwise. If you need to know the particular information of the right court, we will give them to you when the time comes. If you are a consumer under EU law and live in another EU member state, you may be able to take your case to the courts of your home country. These T&Cs do not take away any rights or protections you have under the mandatory consumer protection legislation of your native country.
9.3. Consumer Rights and Local Law: We want to make it clear that consenting to our Terms and Conditions does not take away any legal protections you have in your country of residence where those laws are mandatory. For example, if you live in a nation with special laws for consumer protection or gambling that provide you certain rights or require disputes to be settled in that country’s courts, those laws may still apply to you. The above-mentioned use of Dutch law and courts is the default, but it will be changed if the law of your home country requires a different way to handle consumer contracts. In short, this part sets up a broad legal framework, but it doesn’t take away any legal rights you can’t give up.